OUR SHIPPING COMMITMENT
At Lunevin, we are dedicated to delivering your everyday essentials with care and reliability. Currently, we ship exclusively to addresses within the United States.
ORDER PROCESSING
Once your payment is confirmed, we begin preparing your order for shipment. Please allow 1 to 3 business days for processing.
Key things to keep in mind:
- Daily Cut-off Time: 11:00 PM Eastern Standard Time (EST)
- Orders are processed from Monday through Friday only.
- We do not process orders on weekends or public holidays.
- During high‑volume periods such as promotional events or holiday seasons, processing may take a little longer than usual.
- Before finalizing your purchase, please double‑check your shipping address, item selections, and contact details. Once processing has started, we may not be able to modify or cancel your order.
PROCESSING & DELIVERY TIMELINE
Your total delivery time is the sum of two stages:
| Stage | Duration |
| Processing Time | 1 – 3 business days |
| Shipping Time | 7 – 10 business days |
| Total Estimated Delivery | 8 – 13 business days |
SHIPPING COSTS
We offer the following shipping rates:
- Free shipping – on all orders totaling $69.99 USD or more.
- $6.99 USD flat rate** – for orders under **$69.99 USD.
Please note that all delivery estimates are approximate and actual transit times may vary due to factors such as destination location, carrier performance, customs clearance, weather disruptions, and holiday shipping volumes.
TRACKING YOUR ORDER
As soon as your order leaves our facility, we will send you a shipping confirmation email that includes a tracking number (where available).
Tracking information may take several business days to become active after dispatch. Once active, you will be able to monitor your package's journey from our warehouse to your doorstep.
DELIVERY PARTNERS & METHODS
All orders are shipped from our warehouse located in China and are delivered through local postal services in the United States. Depending on your specific location, final delivery may be handled by:
- USPS
- UPS
If you are not available to receive the package at the time of delivery, the carrier will usually leave a notice with instructions on how to arrange for re‑delivery or where to pick up your parcel.
CUSTOMS, DUTIES & TAXES
We want your shopping experience to be straightforward and transparent. For all orders shipped to U.S. addresses:
- All applicable taxes are already included in the price you pay.
- You will not be charged any additional fees upon delivery.
You can enjoy your purchase without worrying about unexpected customs or import charges.
CUSTOMER RESPONSIBILITIES
While we do our best to ensure a smooth delivery, we ask that you take note of the following:
- It is your responsibility to track your package and respond promptly to any delivery or customs notifications.
- We are not liable for delivery issues arising from:
- An incorrect or incomplete shipping address provided at checkout.
- Failure to claim the package within the carrier's holding period.
- Not responding to requests from the carrier or customs authorities.
- Refusal to accept delivery.
LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated timeframe, please reach out to our support team at service@lunevin.com. We will open an investigation with the shipping carrier and work with them to find a suitable resolution for you.
ORDER MODIFICATIONS & CANCELLATIONS
If you need to change or cancel your order, please contact us immediately at service@lunevin.com. We will do our best to accommodate your request.
However, please understand that:
Once your order has entered the processing stage, we cannot guarantee that changes or cancellations will be possible.
Orders that have already been packed or shipped cannot be cancelled.
CONTACT US
If you have any questions about this Shipping Policy, please don't hesitate to reach out:
- Company Name: Guangzhou Huaifeng Yeyu Trading Center
- Company Address: Room 101, No. 14 Cuntou Road, Baishui Village, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China
- Unified Social Credit Code: 91440118MADYM4CD5Q
- Postal Code: 511300
- Phone: +86 157 9493 3596
- Email: service@lunevin.com
Business Hours: Monday – Friday, 9:30 AM – 6:00 PM (EST)
Response Time: Within 24 business hours
