OUR GUARANTEE
At Lunevin, we want you to love every piece you receive. We understand that sometimes an item may not work out — whether it's the wrong size, a different look than expected, or simply not your style. That's why we've built a return process that is clear, fair, and easy to follow.
RETURN ELIGIBILITY
You may request a return within 30 days of delivery, provided the item meets the following conditions.
Eligible for a Full Refund (including return shipping costs covered by us):
- Orders that are lost during transit and never delivered
- Items received in damaged or defective condition
- Products that do not match the description on our website
Eligible for Return & Refund (return shipping costs are the customer's responsibility):
- Unworn, unwashed items in original condition with all tags still attached
- Items that have only been tried on gently and remain in resalable condition
- Incorrect items sent to you by mistake
- Items that do not fit as expected
All returned items must be in their original packaging.
Not eligible for return:
- Orders sent to an incorrect address that you provided at checkout
- Items that have been worn, washed, altered, or damaged by the customer
- Intimate apparel (including underwear, swimwear, and lingerie) — for hygiene reasons
- Final sale items (clearly marked on the product page)
OUR RETURN PROCESS
We've kept things simple so you can return with confidence.
Step 1 – Contact Us
Reach out to us at service@lunevin.com within 30 days of receiving your order. Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your return
- Photos (if you are reporting damage, defects, or incorrect items)
Step 2 – Receive Return Authorization
Within 24 to 48 hours, we will reply with:
- A return authorization confirmation
- The designated return warehouse address (please note: this is different from our corporate address)
- Clear shipping instructions for your return
Important: Return shipping costs are generally the customer's responsibility, unless the return is due to our error — for example, if we sent the wrong item or a defective product. For size or fit returns, we recommend using a trackable shipping method to ensure your package reaches us safely.
Step 3 – Ship Your Return
Once you receive authorization, please send your return within 14 days. Make sure the items are securely packed in their original packaging.
Step 4 – Receive Your Refund
After we receive and inspect your return, we will process your refund within 3 days. Refunds will be issued to your original payment method.
Please note: Original shipping fees are non‑refundable, unless the return is due to our error.
ORDER CANCELLATIONS
Before shipment: You may cancel your order within 24 hours of placing it for a full refund.
After shipment: Once your order has been shipped, it cannot be cancelled. Please wait to receive the package and follow our return process above.
EXCHANGES
Need a different size or color? We're happy to help with exchanges, subject to availability.
- Please contact us within 30 days of delivery to request an exchange.
- For defective or incorrect items, we will cover the exchange shipping costs.
- For size or color exchanges, return shipping costs are the customer's responsibility.
- The exchange item will be shipped after we receive and inspect your returned package.
WHY CHOOSE LUNEVIN
We believe returns should be as effortless as your daily style. Here's what you can expect when you shop with us:
- 30‑Day Return Window – Plenty of time to try items on at home
- No Restocking Fees – We never charge extra for returns
- Quick Refunds – Processed within 3 days after we receive your return
- Friendly Support – Our team is here to help with sizing, fit, and any questions
- Eco‑Conscious Packaging – Easy to reuse or recycle
CONTACT US
If you have any questions about returns, exchanges, or refunds, please don't hesitate to reach out:
- Company Name: Guangzhou Huaifeng Yeyu Trading Center
- Company Address: Room 101, No. 14 Cuntou Road, Baishui Village, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China
- Unified Social Credit Code: 91440118MADYM4CD5Q
- Postal Code: 511300
- Phone: +86 157 9493 3596
- Email: service@lunevin.com
Business Hours: Monday – Friday, 9:30 AM – 6:00 PM (EST)
Response Time: Within 24 business hours
